Return & Refund Policy – Grounded in Grace Coffee®

Last Updated: October 27, 2026

At Grounded in Grace Coffee®, we are committed to providing quality artisan coffee and thoughtfully selected merchandise.

Grounded in Grace Coffee® is operated by Ateena's Works of Heart, LLC.

Because we offer both perishable coffee products and non-food merchandise, our return and refund policies differ by product category. Please review the information below before making a purchase.

1. Coffee & Perishable Products

Coffee and other perishable products are generally non-returnable and non-refundable after delivery, except when an item arrives damaged, defective, incorrect, or when otherwise required by applicable law.

If your coffee order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will review the issue and, where appropriate, offer a replacement or refund.

To help us resolve your request, please provide:

• Your order number

• A description of the issue

• Photographs of the product and packaging, if available

Contact: support@groundedingracecoffee.com

This policy does not limit any rights or remedies available under applicable consumer protection laws.

2. Non-Food Merchandise — 30-Day Returns

We offer a 30-day return policy on eligible non-food merchandise, including qualifying apparel and accessories.

To qualify for a return:

• The request must be submitted within 30 days of delivery.

• The item must be unused, unworn, and in its original condition.

• Original packaging and tags must be included when applicable.

• Proof of purchase must be provided.

To begin a return request, contact:

support@groundedingracecoffee.com

Please do not send merchandise back without first receiving return authorization and instructions.

3. Made-to-Order Merchandise

Certain Grounded in Grace Coffee® merchandise is produced specifically after an order is placed.

Made-to-order or customized merchandise is generally not eligible for returns due to changes in preference, incorrect size selection, or buyer's remorse, unless otherwise stated on the product page.

However, if a made-to-order item arrives damaged, defective, or incorrect, please contact us so we can review the issue and arrange an appropriate resolution.

Applicable statutory rights remain unaffected.

4. Returns vs. Refunds

Not every approved refund requires a physical return.

Depending on the product, its condition, and the circumstances, we may issue a refund or replacement without requiring the original item to be returned.

If a return is necessary, we will provide instructions after reviewing your request.

Items returned without prior authorization may not be accepted.

If a return is required, we will explain any applicable return-shipping responsibilities before you send the item.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

For coffee and perishable products, we request notification within 7 days of delivery.

For merchandise, please notify us promptly after discovering the issue.

Include your order number, a brief explanation, and photographs if available.

We will evaluate the situation and determine an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

6. Non-Returnable Items

The following products are generally excluded from discretionary returns:

• Coffee and other perishable products

• Personalized or customized merchandise

• Made-to-order merchandise, unless otherwise specified

• Gift cards, except where refunds are required by law

• Final-sale items clearly identified as such before purchase

These exclusions do not apply where a return, refund, or other remedy is required by applicable law, including for qualifying defective, damaged, or incorrectly supplied products.

7. Exchanges

We do not currently offer direct product exchanges.

If you would like a different item, size, or variation, please contact us regarding the original purchase.

When online ordering is available, a new order may be placed separately after the original return or refund request has been resolved.

8. Refund Processing

Once a refund has been approved, we will initiate the refund to the original payment method whenever possible.

Refunds are generally expected to appear within 5–10 business days after processing, depending on your financial institution or payment provider.

If more than 15 business days have passed since we confirmed processing your refund, please contact us for assistance.

Email: support@groundedingracecoffee.com

Any refund timing required by applicable law will take precedence over these estimated processing periods.

9. Online Ordering Availability

Grounded in Grace Coffee® may temporarily suspend online ordering while keeping product information, collections, and educational content available for browsing.

During periods when online ordering is paused, customers cannot complete new purchases through the website.

This pause does not affect our responsibility to address eligible return, refund, or order-related requests associated with previously completed purchases.

When online ordering resumes, this Return & Refund Policy will apply to eligible purchases unless updated terms are published.

10. Contact Information

For questions regarding returns, refunds, damaged merchandise, or order-related concerns, please contact:

Grounded in Grace Coffee®
Operated by Ateena's Works of Heart, LLC

Customer Support: support@groundedingracecoffee.com
General Inquiries: info@groundedingracecoffee.com

19 Youmans Ave
Washington, NJ 07882
United States

We appreciate your support of Grounded in Grace Coffee® and remain committed to providing thoughtful service and quality products.