Refund policy

Return & Refund Policy – Grounded in Grace Coffee™

At Grounded in Grace Coffee Co., we stand behind every product we offer. Because we sell both perishable coffee products and non-food merchandise, our return policy is outlined below.

Coffee & Perishable Products (Non-Returnable)

Due to the nature of our products, all coffee and other perishable goods are non-returnable and non-refundable once delivered.

However, if your order arrives:

  • damaged

  • defective

  • incorrect

please contact us within 7 days of delivery, and we will gladly make it right with a replacement or refund.

📧 Contact: support@groundedingracecoffee.com

Non-Food Merchandise (30-Day Policy)

We offer a 30-day return policy on non-food merchandise only.

To be eligible:

  • Item must be unused, unworn, and in original packaging

  • Must include proof of purchase

To start a request, contact:
📧 support@groundedingracecoffee.com

Returns vs Refunds (Important)

In many cases, we may issue a refund without requiring the item to be returned, especially for low-cost merchandise.

If a return is required, we will provide instructions after your request is reviewed.

Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival.

If your item is:

  • damaged

  • defective

  • incorrect

contact us immediately so we can resolve the issue quickly.

Non-Returnable Items

We do not accept returns for:

  • Coffee or perishable goods

  • Custom or special orders

  • Gift cards

  • Sale items

Exchanges

We do not offer direct exchanges.
If needed, we recommend placing a new order after your issue is resolved.

Refunds

Once approved, refunds are processed to your original payment method within 5–10 business days.

If you have not received your refund after 15 business days, please contact us at:
📧 support@groundedingracecoffee.com